Maintenance problems in the residence halls should be reported directly and immediately to the Residence Life Staff.  Each Residence Hall will give direction during Hall Meetings as to whom you submit a work request to and how you submit a work request. 

All work requests must be submitted through ISIS.  Area supervisors will designate an individual to establish an ISIS account.  Only Faculty/Staff will be permitted to set up an ISIS account.  To set up an account please call the Facilities Department at 845-675-4595.

ISIS Account – Once you create a username and password, please remember to document it in an appropriate location.

1. General – For general maintenance problems, please give a detailed description describing the problem and/or what needs to be fixed. 
2. Set Ups – For the use of tables and chairs, please include the day you need them, the time, the location, and any details related to the set up.
3. Key Requests –The Department Head or Director must submit all key requests through the work request system (ISIS).  Any key request made by an unauthorized person through the work request system will be automatically denied.  In the event of keys being lost or stolen, please refer to the Nyack College Key Policy.

Once made, the key(s) will be stored by the Facilities Department for 30 days.  If any key is not picked up within 30 days, it will be removed and a new request will need to be submitted.  The person for whom the key was requested must pick up all keys and that person must present Nyack College ID.

Nyack College Key Policy

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